Privacy Policy

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 Last Updated: October 15, 2025 

Enigmatic Dog Lda. ("Enidog", “we”, “us”, “our”) operates the website enidog.com (“Website”) and provides AI coaching and autonomous AI agents for video games and eSports (collectively, the “Services”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data, and your rights under applicable data protection laws.

By using the Website or Services, or by providing us with your personal data, you accept the practices described in this Privacy Policy.

By using the Services, you consent to the collection, use and disclosure of your Personal Information as described in this Privacy Policy. Except as outlined in this Privacy Policy, your Personal Information will not be collected, used, or disclosed for any other purpose without your consent.

We collect personal information in various ways. Below are the types and sources:

• Registration / account information: name, email address, contact number, address, password (securely stored);
• Profile information: preferences, pet information (if relevant), any content you upload;
• Correspondence: messages, support requests, feedback;
• Payment data: if you purchase or subscribe (payment method, billing address etc.), where applicable.
   

• Device & usage data: IP address, browser type/version, device type, operating system; 
• Analytics & behavioral data: pages visited, session duration, clicks, navigation paths; 
• Cookies and tracking technologies.
   

• Third-party services you choose to connect (e.g. social login, payment providers); 
• Analytics / advertising partners; 
• If required under legal or safety obligations.

We process personal data only where we have a lawful basis and strictly for the purposes set out below:

• Provision and operation of services: We use personal data to provide, operate, and maintain the Website and Services, including managing your account, enabling access, and delivering requested functionalities.
   
• Account verification and security: We process personal data to verify, authenticate, and secure user accounts and to protect our systems and users. This is based on contractual necessity and our legitimate interests in maintaining security and integrity.
   
• Communication and support: We use personal data to respond to inquiries, provide customer support, send administrative updates, and notify you of changes to our services or policies. This is justified by legitimate interests or, where applicable, contractual obligations.
   
• Marketing: With your consent, we may use personal data to provide marketing communications, including newsletters and promotional offers. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.
   
• Analytics and improvement: We process personal data to analyze usage, monitor performance, and enhance the Website and Services. This is based on our legitimate interests or, where required, your consent.
   
• Fraud prevention and legal compliance: We process personal data to detect and prevent fraud, abuse, or other unlawful activity, and to comply with applicable legal and regulatory obligations.

We may share your personal information with:

• Service providers who perform functions on our behalf (hosting, email, payments, analytics, etc.);
• Business partners, affiliates, or third parties when needed for our Services; 
• If required by law, or to comply with judicial or regulatory processes; 
• In connection with business transactions (sale, merger, acquisition); 
• To protect rights, property, safety of Enidog, users, or the public.
   

All third parties we share with are required to adhere to measures to protect data privacy and security.

Because we serve users worldwide, your data may be transferred to, or stored in, countries outside the European Economic Area (EEA). When we do so:

• We use appropriate safeguards (e.g., Standard Contractual Clauses); 
• Ensure data minimization and security measures; 
• Only transfer to recipients who provide adequate protection.

We retain your personal data only as long as necessary for the purposes described here, or as required by law. Once no longer needed, data is securely deleted or anonymized. 

We use cookies and similar technologies to facilitate the operation of our Website and Services, to enhance user experience, for analytics, and to deliver relevant content.
 

We will provide a cookie / consent banner (if not already) so you can opt in / out where required.
 

You can manage or disable cookies via browser settings or through our consent tool, although this may affect functionality.

Under GDPR (and applicable laws), you have the right to:

• Access your personal data;
• Rectify or update any inaccurate or incomplete data; 
• Erasure (right to be forgotten), where permitted; 
• Restrict or object to certain processing activities; 
• Data portability (receive your data in structured format); 
• Withdraw consent at any time (for processing based on consent); 
• Lodge a complaint with a data protection authority (in Portugal: CNPD).
   

To exercise any of these rights, contact us at: hello@enidog.com

We take reasonable technical and organizational steps to safeguard your personal data, including:

• Encryption (for data in transit and, where applicable, at rest); 
• Secure servers and infrastructure; 
• Access controls and authentication; 
• Regular monitoring, audits, updates; 
• Data breach procedures; we will notify affected users and authorities as required by law.

We may update this Privacy Policy from time to time. When significant changes are made, we will notify you (e.g. via email or a notice on the Website). The version with the “Last updated” date will always be posted. 

If you have questions, concerns, or want to exercise your rights, please contact: hello@enidog.com